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FAQs

Everything you need to know about your medication, deliveries, and support.

GENERAL QUESTIONS

GENERIC MEDICATION ENQUIRIES

GENERIC REFERENCE PRICING (GRP)

With Generic Reference Pricing, all medicines containing the same active ingredient at the same strength and in the same dosage form are grouped into a Generic Class. The GRP for this class is then based on the average price of all generic equivalents in this class.

  • Generic equivalents that cost the same or less as the GRP will be reimbursed at 100% of cost.

  • Branded products and other equivalents that cost more than the GRP will be reimbursed to the price of the GRP. The member will be liable for the difference between the medicine and the GRP.